Returns and Refund Policy

Returns and Refund Policy

All products are protected by a 14 day money-back guarantee which guarantees a full refund if the item is returned within 14 days of receiving the order.

If for any reason, you are not happy, we accept returns for a full refund to the original method of payment. Please allow up to 14 days for your refund to be processed by the bank.

To be eligible for a return, your item must be in the same condition in which it was received, unworn or unused, with tags, and in its original packaging.

If a tag is removed the item will not be eligible for return. You’ll also need the receipt or proof of purchase.

You must cover the cost of return postage. We will not refund delivery or postage costs unless the item returned is deemed faulty by us, or is being returned due to an error on our part. All agreements for refund of postal costs MUST be cleared with our Customer Service prior to you returning the item by sending an email to

Items may also be returned in store but refunds will be processed through the online channel.

Be sure to track your parcel and retain proof of postage.

All goods are your responsibility until we receive them - please ensure they are packaged appropriately so that they do not become damaged in transit.

All goods will be inspected upon return.

We cannot accept returns for any personalised products unless there is a manufacturing defect.

To return an item, please email us at to get an RA number and return address.

For any questions or queries regarding Returns/Exchanges/Refunds please email

Our Returns Policy is in accordance with the Distance Selling Regulations and does not affect your statutory rights. Please Note: This returns policy applies to online orders only. All in store purchases are subject to a separate returns policy.